OTG IT Help Desk

General

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Policies 2

• IT Acceptable Use Policy
• Credit Card Device Tampering Prevention Procedure and Checklist

How To 43

• Accessing Network Drives via Citrix Receiver
• Genetec Security Camera Access (Old Style Cameras)
• Verkada Camera Access
• Get Started with Chromebook
• Sync PC Date and Time

See all 43 articles

Misc 5

• Service Check
• Microsoft Teams Team Icon Missing
• Onehub Overview
• Microsoft Teams Phone Quick Tips
• Troubleshooting Steps Ecolab Prep N Print Support

Office 365

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Getting Started 8

• Office 365 Overview
• How Do I Sync OneDrive To My Desktop?
• How Do I Edit a PDF in Microsoft Office 2016?
• How Do I Manage My Microsoft Office 365 Team?
• Office 365 Team Ownership

See all 8 articles

Email FAQ 10

• How Do I Turn On/Off Out Of Office Notifications?
• How Do I View My Archive Mailbox?
• My Account is Temporarily Locked
• Delete one or more suggested recipients in Outlook
• How Do I Send As Another Email Address?

See all 10 articles

365 How To 1

• Capture Notes in Microsoft Teams

OneLogin

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General Topics 6

• OTG MFA Recommendation
• OneLogin Portal App
• OneLogin Password Manager
• Can't Change Accounts for Google Applications
• How do I set OneLogin App for MFA

See all 6 articles

FloEvo

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Castle Devices 3

• Castle Device Troubleshooting - Please Configure Application Message
• Castle Device Staging Process
• How to Launch and Restart flo Evo Reader Device

iPads/iPhones

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FAQ 5

• How to turn on Voice and Data Roaming
• How to do a Network Reset
• How To Find iPhone info
• How to Trust Install from Enterprise App
• International Calling

Flo Xgen

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Xgen Tips 3

• Flo Xgen Update SMS/MFA Settings
• Flo Xgen How to Login
• How to find guest orders & details in Appetize

Allegro/Oracle

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Allegro/Oracle Tips 4

• Change the Default Time Zone for a User
• Allegro/Oracle Invoice Email Adresses
• Allegro/Oracle Change the Users Time Zone
• Allegro Review Payments and Checks

Warehouse 360 1

• Warehouse 360 Scanner Manual