1. Troubleshooting
- Each printer has a QR code. Scan the QR code to access troubleshooting steps specific to your model.
- Follow the on-screen instructions provided after scanning the QR code to resolve common issues.
- Restart the tablet to refresh the connection if data is not functioning. Note that the devices connect via Cellular not wi-fi.
2. Support or Equipment Replacement
- Contact Ecolab Support Call 877-603-1187, select Option 1.
You will need to provice the following
- Company Name: OTG Management
- Location Name:
- Shipping Address: (If replacement is needed)
- Your Contact Information: Name, email, and phone number for tracking and communication purposes.
- Printer Type: Specify whether the printer is Zebra, Flex, or Brother.
- Tablet Type ANDROID
Ecolab will provide replacement equipment if necessary. If a Printer Replacement is needed, Request a Flex printer as the preferred model.
- You will be provided a ticket number for tracking purposes
Please contact your OTG Quality Assurance Representative or Airomo Russel [email protected] if any additional support is required.
The Prep n Print Food labelling system is provided by Ecoserve, details and training info can be found at:
https://www.prepnprintflex.com/